If you have questions on how to use an Accu-Chek® product, how to test your blood sugar, store your meter or strips, or any other topics, please search from our list of frequently asked questions below.
Following are a few of our most common questions:
How does the user get into setup mode?
Answer:With the meter turned on and the flashing strip symbol on the display, press and hold the ON/OFF button for about 4 seconds until "Set" and the hour are flashing on the display.
How can I contact Roche, the maker of Accu-Chek® products?
Answer:You can contact us directly by calling, writing or e-mailing:
Accu-Chek® Customer Care
B-20-1, Level 20, The Ascent, Paradigm,
No. 1, Jalan SS7/26A, Kelana Jaya,
47301 Petaling Jaya, Selangor
Can Accu-Chek® Softclix lancing device be used on more than one person?
Answer:No. Accu-Chek® Softclix lancing device is intended to be used by only one person. If someone else uses your lancing device there is an increased risk of infection.