Accu-Chek<sup>®</sup>® - Live life. The way you want.

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Frequently Asked Questions

If you have questions on how to use an Accu-Chek® product, how to test your blood sugar, store your meter or strips, or any other topics, please search from our list of frequently asked questions below.

Following are a few of our most common questions: 

The top three most frequently asked questions

How does the user get into setup mode?
Answer:With the meter turned on and the flashing strip symbol on the display, press and hold the ON/OFF button for about 4 seconds until "Set" and the hour are flashing on the display.

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How can I contact Roche, the maker of Accu-Chek® products?
Answer:You can contact us directly by calling, writing or e-mailing:

Accu-Chek® Customer Care
Tel: 1-800-88-1313


B-20-1, Level 20, The Ascent, Paradigm,
No. 1, Jalan SS7/26A, Kelana Jaya,
47301 Petaling Jaya, Selangor

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Can Accu-Chek® Softclix lancing device be used on more than one person?
Answer:No. Accu-Chek® Softclix lancing device is intended to be used by only one person. If someone else uses your lancing device there is an increased risk of infection.

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Accu-Chek Active
Accu-Chek® Active
Learn about Accu-Chek Active system which supports you with a useful range of tools, helps you understand your diabetes better.
Carbohydrate Counting
Carbohydrate Counting
What are carbohydrates? How many carbohydrates can I eat? Learn more about carbohydrates from Accu-Chek today!
Accu-Chek be Newsletter
Accu-Chek Newsletter
Sign up today to get Accu-Chek Newsletter! We are here to help you navigate your way through the diabetes information you need to know and develop a plan to help you handle these situations.

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